Assistant Manager - Bell Desk

About Park Hyatt Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Park Hyatt Sydney is recruiting for a professional Assistant Manager - Bell Desk. The Role You will join an energetic and passionate team of ambassadors who are the face of Park Hyatt Sydney. As Assistant Manager - Bell Desk, you will assist the Assistant Director of Rooms in ensuring the highest standards of service and guest satisfaction are maintained through effective supervision of employee. The main duties and responsibilities for this role will include the following: Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy, arrivals and departures, VIP requirements, functions and events, and any other areas of note as required. To assign duties and responsibilities to Bell Desk team members and assist them with their duties to ensure that all tasks are performed in accordance with Hyatt International brand standards. To handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required. Delegate appropriately the duties and responsibilities required to well equipped and resource employees, nurturing and developing them whilst ensuring that standards of operation and safety are correctly maintained. To maintain a daily check on Microster and employee time and attendance Monitor employee morale and provide mechanisms for timely performance feedback and development. Consistently demonstrate and instill the guiding principles and core values to all levels of employees. To act as a mentor to guide, develop the team and encourage growth About Park Hyatt Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Park Hyatt Sydney is recruiting for a professional Assistant Manager - Bell Desk. The Role You will join an energetic and passionate team of ambassadors who are the face of Park Hyatt Sydney. As Assistant Manager - Bell Desk, you will assist the Assistant Director of Rooms in ensuring the highest standards of service and guest satisfaction are maintained through effective supervision of employee. The main duties and responsibilities for this role will include the following: Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy, arrivals and departures, VIP requirements, functions and events, and any other areas of note as required. To assign duties and responsibilities to Bell Desk team members and assist them with their duties to ensure that all tasks are performed in accordance with Hyatt International brand standards. To handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required. Delegate appropriately the duties and responsibilities required to well equipped and resource employees, nurturing and developing them whilst ensuring that standards of operation and safety are correctly maintained. To maintain a daily check on Microster and employee time and attendance Monitor employee morale and provide mechanisms for timely performance feedback and development. Consistently demonstrate and instill the guiding principles and core values to all levels of employees. To act as a mentor to guide, develop the team and encourage growth Previous experience as a Manager or Assistant Manager in a Front Services team within a luxury hotel or similar environment A strong customer service orientated, positive and enthusiastic attitude Excellent proficiency of MS Office and Outlook and Opera are advantageous Must have a valid Drivers License for Australia This is your chance to work with exclusive clientele at a luxury hotel like no other. As a valued member of our team you will enjoy: Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlet Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role Access to internationally recognised learning and development programs and opportunities Access to an employee assistance program Being part of a diverse and inclusive team, passionate about their work A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt This is not your typical career opportunity. This is the Hyatt Touch. Previous experience as a Manager or Assistant Manager in a Front Services team within a luxury hotel or similar environment A strong customer service orientated, positive and enthusiastic attitude Excellent proficiency of MS Office and Outlook and Opera are advantageous Must have a valid Drivers License for Australia This is your chance to work with exclusive clientele at a luxury hotel like no other. As a valued member of our team you will enjoy: Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlet Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role Access to internationally recognised learning and development programs and opportunities Access to an employee assistance program Being part of a diverse and inclusive team, passionate about their work A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt This is not your typical career opportunity. This is the Hyatt Touch.