Assistant Front Office Manager

About Hyatt Regency London Olympia Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand-new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London. Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. Having recently opened, the hotel presents an exciting opportunity to join a growing team and help shape the future of this landmark hotel. Duties and responsibilities related to the Assistant Front Office Manager role  Support the Front Office Manager in overseeing the daily operations within the Front Office department, ensuring high levels of guest satisfaction and achievement of departmental KPIs. Play an active role in the recruitment, training, and development of the front office team, setting clear objectives and providing regular performance feedback. Lead shifts and supervise the team to ensure seamless, efficient, and professional guest experiences. Oversee front office operations in the absence of the manager, maintaining service standards and operational consistency. Assist in budgeting, resource planning, and other financial management activities for the department. About You You have proven experience in hotel front office management, ideally within the premium segment. With exceptional leadership, communication, and interpersonal skills, you take a guest-focused approach and are committed to maintaining high operational standards. You have the ability to inspire, motivate, and develop your team, ensuring both colleagues and guests enjoy a consistently high-quality experience. Benefits of the Assistant Front Office Manager role include  12 complimentary nights a year across Hyatt Hotels worldwide  Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!  Free Meals on duty in our colleague restaurant Uniform laundered complimentary Headspace membership and access to our Employee Assistance Programme  50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels  Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide  At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!  Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.  Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.  Next Steps: Apply today for this Assistant Front Office Manager role and start your journey with Hyatt Hotels!  About Hyatt Regency London Olympia Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand-new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London. Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. Having recently opened, the hotel presents an exciting opportunity to join a growing team and help shape the future of this landmark hotel. Duties and responsibilities related to the Assistant Front Office Manager role  Support the Front Office Manager in overseeing the daily operations within the Front Office department, ensuring high levels of guest satisfaction and achievement of departmental KPIs. Play an active role in the recruitment, training, and development of the front office team, setting clear objectives and providing regular performance feedback. Lead shifts and supervise the team to ensure seamless, efficient, and professional guest experiences. Oversee front office operations in the absence of the manager, maintaining service standards and operational consistency. Assist in budgeting, resource planning, and other financial management activities for the department. About You You have proven experience in hotel front office management, ideally within the premium segment. With exceptional leadership, communication, and interpersonal skills, you take a guest-focused approach and are committed to maintaining high operational standards. You have the ability to inspire, motivate, and develop your team, ensuring both colleagues and guests enjoy a consistently high-quality experience. Benefits of the Assistant Front Office Manager role include  12 complimentary nights a year across Hyatt Hotels worldwide  Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!  Free Meals on duty in our colleague restaurant Uniform laundered complimentary Headspace membership and access to our Employee Assistance Programme  50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels  Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide  At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!  Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.  Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.  Next Steps: Apply today for this Assistant Front Office Manager role and start your journey with Hyatt Hotels!