Applications Consultant (IT)

Fiona Stanley Hospital, Murdoch, Perth WA Permanent Full-Time Opportunity Hybrid Working Arrangement (2 days WFH) Participation in an after-hours support roster Serco is a place where you can grow Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. You’ll also have access to flexible benefits designed to support your wellbeing and growth, including: Ongoing learning and professional development opportunities Flexible benefits that support your wellbeing A supportive and collaborative ICT team Opportunities to make a real impact in public healthcare Exposure to a broad and diverse application portfolio Opportunities to influence technology improvement and modernisation initiatives Make an impact at Serco As an Applications Consultant within the FM Applications team, you'll be responsible for supporting and improving a diverse portfolio of critical business and operational applications that support Facilities Management and key clinical services across Fiona Stanley Hospital. This role combines technical troubleshooting, application administration, stakeholder engagement and continuous improvement. You'll help maintain the stability of critical business and operational applications while identifying opportunities to improve performance, reliability and user experience. Working closely with vendors, project teams, operational stakeholders and other ICT teams, you'll help ensure applications remain secure, available and fit for purpose, while contributing to service excellence across a complex healthcare environment. Key Responsibilities Manage daily application operations, incidents and service requests using ITIL Incident and Problem Management practices. Provide Level 2 and Level 3 support for business-critical applications. Troubleshoot and resolve complex application, database and integration issues across client and server environments. Coordinate application upgrades, patches, releases and testing activities through Change and Release Management processes. Monitor application performance, availability and operational health in line with User and Stakeholder requirements and contractual obligations Conduct root cause analysis and contribute to problem management and continuous improvement initiatives. Develop and maintain technical documentation, support procedures, system workflows and knowledge articles. Work closely with vendors and internal teams to manage risks, resolve defects and improve application stability. Participate in application enhancement, optimisation and modernisation initiatives. Support on-call and after-hours activities as required. Serco is a place for you Essential Experience & Skills Experience supporting enterprise business applications in a complex operational environment. Strong troubleshooting and problem-solving skills. Experience working within ITIL-aligned service management practices. Experience managing incidents, service requests, problems and changes. Strong stakeholder engagement and communication skills. Ability to manage competing priorities and work independently. Desirable Experience & Skills Strong database skills including SQL development, troubleshooting and optimisation. Experience with Microsoft SQL Server or PostgreSQL environments. Knowledge of data warehousing concepts, ETL processes, reporting and data analysis. Experience with ITSM platforms such as ServiceNow, Jira or BMC Helix. Understanding of software testing methodologies and test automation practices. Experience with scripting or development languages such as C#, Python or PowerShell. Experience using source control tools such as Git. Knowledge of application integration technologies and standards including HL7, SOAP, REST and JSON. Experience working in healthcare or highly regulated environments will be highly regarded. Why join the FM Applications Team at Serco? Our environment includes a broad portfolio of business-critical applications that support hospital operations. Some platforms are mature and well-established, while others are undergoing enhancement and modernisation. This creates a unique opportunity to develop deep technical expertise, contribute to technology improvement initiatives and help shape the future direction of critical hospital systems. If you enjoy solving complex technical challenges, working with diverse technologies and making a genuine impact to healthcare service delivery, we'd love to hear from you. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. How to Apply Click Apply to submit your application today. Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading. Impact a better future at Serco.