Amundi - Support service desk H/F
Amundi
Publiée le
18/07/2026
Contrat
VIE, VIE · 25-36 mois
Localisation
Taille équipe
50-250 emp.
Rémunération
Inconnue
Missions clés
IT department about 3 persons, in charge of support level 1 and 2 for end users for 2 entities (70 persons). Covering helpdesk · Working closely with other entities in other countries.
Profil recherché
Bac +3 (Licence, Bachelor) · 0-1 ans d'expérience · Gestion de crise · Gestion de portefeuille
Outils & compétences
SQL, Elasticsearch
Le poste en détail
IT department about 3 persons, in charge of support level 1 and 2 for end users for 2 entities (70 persons). Covering helpdesk, business support and projects. Working closely with other entities in other countries. You will join a team of three people, based across the Swiss and Central Europe regions, whose mission is to:Act as the first point of contact for users and customersIdentify and diagnose issues and problemsCategorize and log requests in JiraProvide solutions to incidents and issuesManage the inventory of all hardwareEnsure alignment with group policies and standardsHandle audit requests related to the infrastructure scope