Amundi - Client Services Officer M/F

Responsibilities(These responsibilities apply to both Institutional and Distribution clients.)Client On-boarding and Servicing- Conduct KYC in a timely manner, collecting required information from Sales or directly from clients, and maintain KYC records and documents in the system- Onboard new funds, coordinate fund changes and closings, and support related internal/external stakeholders throughout the process- Manage new Distributor contracts, including fee negotiations and ongoing contract administration- Prepare internal approval materials for new discretionary investment advisory accounts and support review of legal agreements, investment guidelines, and IMAs/SLAs- Maintain and update fund data in the portfolio management systemClient Query Management- Serve as the main contact point for client inquiries received through various channels- Handle issues and complaints in coordination with Sales and in line with agreed procedures- Act as the main Relationship Manager for a major trust bank distributing our multi-asset strategy product to pension fundsFund Handling and Client Communication- Manage tasks related to contract changes, fund document updates, and regulatory changes- Share fund-related information and impacts with Sales teams to support timely and accurate client communication- Maintain clients’ fund data and communicate relevant contractual, regulatory, and strategic updates to clientsLiaison with Other RegionsCoordinate on various IBD-related matters with other regions, including Paris, Milan, Dublin, and the UK, on behalf of JapanReporting- Communicate client reporting requirements to relevant teams, manage timelines, and deliver reports to clients- Ensure timely delivery of legal documents, fund information, and fund reports in collaboration with Reporting and Sales teamsOthers- Circulate internal notifications for existing account activities- Monitor client satisfaction and work with stakeholders to improve service quality- Liaise with relevant departments to resolve issues, implement preventive measures, and prepare client explanations when needed- Stay aligned with global and local process/system improvements and support smooth implementation