Accounts Receivable Supervisor

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next. Why Join Diasorin Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide. Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact. Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development. Job Scope Diasorin is seeking a highly capable and results-driven Accounts Receivable Supervisor to lead the transformation and optimization of our North America Accounts Receivable function. This role is ideal for a proven leader who thrives in fast-paced, highly regulated environments and has a track record of building high-performing teams, improving cash flow, strengthening customer relationships, and driving operational excellence. The Supervisor will provide leadership over credit, collections, cash application, dispute management, and customer account reconciliation activities while ensuring compliance with internal controls, financial policies, and revenue recognition requirements. This position will work closely with Commercial Operations, Customer Service, Finance, Sales, and Executive Leadership to improve working capital performance, reduce aging receivables, and enhance the customer experience. The successful candidate will bring strong leadership capabilities, analytical rigor, and a continuous improvement mindset to help rebuild and strengthen the Accounts Receivable organization while supporting Diasorin's continued growth. Key Duties & Responsibilities Leadership & Team Development Lead and develop a team of Accounts Receivable professionals while fostering a culture of accountability, collaboration, and continuous improvement. Build team capabilities through structured development plans, performance coaching, and succession planning activities. Establish clear performance expectations and monitor achievement of departmental objectives. Create an engaging work environment focused on employee development, retention, and operational excellence. Manage workload balancing and resource allocation to ensure service levels and performance metrics are consistently achieved. Accounts Receivable Operations Oversee daily Accounts Receivable operations including collections, cash application, deductions management, dispute resolution, credit reviews, account reconciliations, and customer account maintenance. Ensure timely and accurate processing of invoices, credit memos, adjustments, and payment transactions. Monitor aging trends and direct collection strategies to minimize delinquency and maximize cash collections. Drive resolution of complex customer disputes and escalated collection issues. Cash Flow & Working Capital Management Own departmental performance related to Days Sales Outstanding (DSO), aging accounts, past-due balances, collection effectiveness, and cash flow objectives. Develop and execute collection strategies to improve working capital performance. Proactively identify collection risks, customer payment trends, and potential bad debt exposure. Partner with Finance leadership to support forecasting activities and cash flow planning. Credit & Risk Management Evaluate customer creditworthiness and oversee credit approval processes. Make sound business decisions regarding credit limits, payment plans, order releases, and account holds. Monitor customer financial health and identify emerging credit risks. Recommend reserves or bad debt write-offs when appropriate. Process Improvement & Transformation Lead continuous improvement initiatives focused on efficiency, scalability, automation, and customer experience. Identify opportunities to streamline workflows through technology, automation, and process redesign. Develop metrics and dashboards that provide meaningful insights into AR performance and team effectiveness. Partner with Finance and IT teams on ERP enhancements and process optimization initiatives. Financial Controls & Compliance Ensure compliance with established controls, company policies, IFRS reporting requirements, and revenue recognition standards. Oversee monthly, quarterly, and annual AR close activities. Support internal and external audits by maintaining strong documentation and process controls. Ensure data integrity within SAP and related financial systems. Cross-Functional Partnership Develop strong partnerships with Commercial Operations, Customer Service, Sales Leadership, Distribution, Finance, and Shared Services teams. Serve as a trusted advisor to business leaders regarding customer payment trends, collection risks, and account performance. Collaborate with stakeholders to resolve root causes impacting invoicing accuracy, collections, and customer satisfaction. Support strategic initiatives that improve the end-to-end order-to-cash process. Success Measures The successful candidate will be accountable for: Reduction in aged receivables Improvement in DSO performance Team engagement and retention Timely month-end close completion Audit and compliance performance Process automation and efficiency gains Resolution of escalated customer disputes Education, Experience and Qualifications Required 5+ years Accounts Receivable, Credit, Collections, or Order-to-Cash experience. 3+ years of people leadership experience managing AR, collections, or shared services teams. Experience leading teams through organizational change, process improvement, or transformation initiatives. Strong understanding of: Accounts Receivable Credit & Collections Cash Application Revenue Recognition General Ledger Reconciliations Internal Controls Financial Reporting Advanced Microsoft Excel skills. Experience working within ERP systems such as Oracle, SAP, JD Edwards, or similar platforms. Preferred Bachelor's degree in Accounting, Finance, Business Administration, or related discipline Medical device, life science, healthcare, diagnostics, pharmaceutical, or manufacturing industry experience. Shared Services experience. Experience supporting multi-state or multi-country operations. Experience leading automation or digital transformation initiatives. What we offer