Account Manager, Global Account Singapore

Description and Requirements Account Management & Relationship Building Serve as the primary relationship owner for assigned strategic accounts. Develop and maintain strong relationships with customer executives, decision-makers, and influencers. Establish trusted-advisor status with customers. Conduct regular business reviews and executive meetings. Revenue Growth & Business Development Develop and execute account growth strategies. Identify upsell, cross-sell, and renewal opportunities. Drive achievement of revenue, margin, and growth targets. Support contract negotiations and commercial discussions. Customer Success Ensure high levels of customer satisfaction and loyalty. Monitor customer health, risks, and opportunities. Resolve escalations and coordinate issue resolution across functional teams. Improve customer retention and reduce churn. Strategic Account Planning Create and maintain detailed account plans. Understand customer business objectives, challenges, and industry trends. Align company solutions with customer initiatives and priorities. Forecast account revenue and pipeline opportunities. Stakeholder Management Coordinate with internal teams including: Sales Technical Specialists Service Delivery Customer Support Marketing Finance Product Management Ensure timely delivery of commitments and customer outcomes. Reporting & Governance Track and report key account performance metrics. Maintain CRM accuracy and opportunity tracking. Prepare account reviews, forecasts, and executive summaries. Monitor contract renewals and compliance obligations. Key Performance Indicators (KPIs) Revenue growth within assigned accounts Renewal rate Customer satisfaction (CSAT) Net Promoter Score (NPS) Pipeline generation Cross-sell and upsell revenue Executive relationship coverage Forecast accuracy